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TMA :: # Full Course List :: TMA Recertification: Customer Service

TMA Recertification: Customer Service #TMARECERT_COMM
TMA Recertification: Customer Service 

TMA Recertification: Customer Service

This course applies for re-certification for TMA Five Diamond. Topics covered include effective communication strategies for operators in the Monitoring Center. Modules include:

  • Effective Communication
  • Conflict Resolution Using Effective Team Communications
  • Strategies for Advanced Call Handling in the Monitoring Center
  • Monitoring Center Operator Code of Excellence

Price: $99.00


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