Leadership Skills in the Monitoring Center

TMA is committed to promote and maintain the highest standards of professional and personal behavior in the monitoring center. This module is an introduction to important leadership attributes and core values that will help operators develop the mindset of an effective leader and show them how their contributions are fundamental to success within the professional monitoring industry.

Learning Objectives

• Important motivations and characteristics that define good leadership
• Key characteristics shared by strong leaders and managers
• The difference between management and leadership
• How leadership applies to you
• How to approach generational differences
• What new leaders should know about managing people